Policies & Accountability
In brief
Key organisational policies
These statements set out the principles that guide our work. Full policy documents are available on request.
Privacy Policy
We only collect personal information that is necessary and volunteered to us, such as contact details for volunteers, partners or donors.
Your information is kept securely and is only used for the purposes you agreed to, such as responding to enquiries or coordinating support.
We do not sell or share personal data with third parties for marketing purposes.
You may request to view, update or delete your personal information at any time by contacting us.
Data Protection
We handle personal data responsibly and in line with applicable data-protection laws, including the Nigeria Data Protection Act.
Access to records is limited to authorised personnel who need the information to carry out their roles.
We take reasonable technical and organisational steps to protect data from loss, misuse or unauthorised access.
Donation Policy
All donations are received in good faith and used to advance our programmes and humanitarian activities.
We are committed to transparency in how funds are applied and will provide public updates on impact wherever possible.
Donations made in error may be refunded if reported promptly; please contact us with full details of the transaction.
Safeguarding & Anti-Discrimination
We are committed to safeguarding children, young people and vulnerable adults who come into contact with our work.
Harassment, exploitation, discrimination or abuse of any kind are not tolerated within our activities or partnerships.
We expect all staff, volunteers and partners to treat everyone with dignity, respect and fairness.
Complaints Policy
We welcome feedback and take complaints seriously as a way to improve our service and accountability.
Complaints may be submitted in writing via email or post and will be acknowledged within a reasonable time.
We handle complaints confidentially, investigate fairly, and respond as promptly as possible.
Whistleblowing Policy
We encourage anyone with genuine concerns about misconduct, fraud, safeguarding or unethical behaviour to speak up.
Reports can be made confidentially and without fear of retaliation.
Concerns will be reviewed and addressed appropriately, with due regard for all parties involved.
Terms of Use
The information on this website is provided for general understanding of our mission and activities.
We strive to keep content accurate but cannot guarantee that every detail is complete or up to date at all times.
Content from this website may not be reproduced for commercial purposes without written permission.
Cookie Policy
Our website does not use tracking or advertising cookies.
We may use essential cookies needed for website functionality and basic analytics to help us improve the site.
You can control cookies through your browser settings at any time.
Questions about our policies?
If you would like the full version of any policy, or need to raise a concern, please get in touch.